UPVEL UR-354AN4G Wireless 300Mbps Router with Build-in ADSL2/2+ Modem, USB Storage Port, Dual 5dBi Antennas and ADSL Splitter

I liked this modem at first and it worked well with my CenturyLink DSL service most of the time. Every now and then, I would have to reboot the modem. You get what you pay for and this was a cheap modem, so I accepted the inconvenience and just went on. Now the issues start. In the last month the modem has been locking up multiple times a day. I tried resetting it to factory defaults, but this only improved the situation for a short time period. Next, I got an email from CenturyLink stating I had "Virus Infected Bot Traffic" coming from my network and that they may take further action and suspend my service if not resolved. So, I checked all my computers and iOS device and no issues were found. Turns out the problem is the DSL modem itself. [...] . This Upvel modem and many others that are listed on the affected device list found in the previous link.So, I tried contacting Upvel support. First when you search for Upvel online, google indicates this site may be hacked (not a good sign). If you try and visit this site, you get multiple pop ups and are redirecting to various pages including porn. Next, I tired contacting them at their support number, and just get a generic voice mail box that gives no indication that it is even for Upvel. Lastly I have sent them emails, and have received no response. Maybe they gone out of business? Not sure.I have spent almost a week and have had no luck getting any support from Upvel or a fix for the issues this modem is experiencing. I am replacing it with this Actiontec modem. https://www.amazon.com/gp/product/B004NBZ98K/ref=od_aui_detailpages00?ie=UTF8&psc=1 . I even talked to Actiontec support and they were aware of the security vulnerability mentioned above and verified their products are not affected.

Received the UPVEL router/modem today. I started setting it up and it connected to my DSL provider right away, but couldn't get it to connect to the Internet. I called customer support an talked to Mark who was very helpful, but still wouldn't connect to the Internet. He told me to call my local DSL provider and get some numbers. I called them and they told me to bring it in and they would set it up. I did that and they set it up for me. I still had a problem with my computer connecting, but everything else connected fine. Turns out, I just had to reboot my computer and then it connected. Around 6:30 this evening, Mark from customer service called me back to make sure I had it running and said there's a problem with some computers running windows 7. To me, this is really great customer service that you don't normally find. Also, this modem/router has the best signal strength and seems to be faster than any others have tried. For those reasons I give it 5 stars and highly recommend it.Update: After using for a day, we started watching a streaming movie. It started dropping connection about an hour into the movie. I had to turn it off and reset it and it went for about 15 minutes and dropped connection. It kept dropping out and I had to keep resetting it. It seemed to be quite hot on the bottom of the unit. The next day, I called customer service and they said they would send me a new unit. I got it in a couple days. I hooked it up today and so far, it seems to be working fine. I will try it to stream another movie in the next couple days and will see if it holds. Their customer service is really good, but will see if it keeps working. I will update again later. I dropped my rating down to 4 stars because of the problems.Yet another update: the second unit that UPVEL sent to me also started dropping connection with the Internet after a day of use. I didn't want the hassle of going through UPVEL customer service again, so I'm returning it to Amazon for a refund. I will try some other make unit and hope for better luck. I have dropped my rating down to 2 stars. The customer service is very good, but can't fix a bad product. I really believe UPVEL has a serious overheating problem with these units. After heavy video streaming, the unit gets quite hot and starts dropping out. Hopefully they will fix this problem as the unit performs really good when it's working and has good range.

I received this on July 15th to replace my att modem router. This is the 2nd one. The first one connected only sometimes at first and the stopped connecting to the Internet altogether. The second one was better at first. It connected ok at first when we had only a single Internet connection. Later we got Netflix and connected with roku. Upvel frequently lost connectivity if we used the computer and Netflix at the same time. We tried using one at a time which helped at first but then the connection was lost even using one device at a time. Today the second unit quit altogether - no internet connection. I contacted customer service using my iPhone. Customer support is fantastic so I'm sure they'll reply soon and try to help. The great customer service is the reason for two stars and not one. I do not recommend this modem despite the great customer service, the two year warranty, and the stellar reviews from many others. It doesn't make up for the frustration of being without service!Update: It seems to be working now! I am hopeful it will continue to work. My firewall was blocking part of the installation so once I reinstalled it worked just fine.I will update again in a few weeks. I will also be trying this technique with my macbook air to see if it connects easier, too. I hope this helps someone else.Here's what I did to get the unit installed correctly. This is after calling customer support and having them teach me how to do the basic install and a bit of troubleshooting besides.I tried all the usual i.e. turning it off for 10 seconds, turning it back on, pressing the reset button, unplugging everything and starting over, using the wizard to install again, etc, etc. many many times each. Finally, I don't know what faith you are or if you believe in such things, but for me, when all else fails, I ask for help.Here's what I learned when all else fails:Try this:Go to the website for installGo to Maintenance - SysRestartSelect - Return to factory settings (Wait for the system to reboot - it'll take a few minutes.)Before you try again - Turn off your firewall during installation! Really important step. Otherwise it apparently blocks part of the installation.After your firewall is turned off, install according to the exact same installation process that you tried before but didn't work. This time, it will work amazingly enough.