When the battery wears out, what exact type of replacement battery does it need?

We use a 12V, 10 AH Lithium Battery. Hope that helps.

Do you have an online user manual and instruction?

You can find the instruction and user manual here: https://nisplaysports.us/pages/instruction

why does my ball NOT shoot at the same height and location?

It is likely due to using a mix of new and used tennis balls (pressurized) with the ball machine, as they have different pressures and will shoot at different heights. There is nothing wrong with ball machine, and it is normal for all tennis machines, and the resolution is simply to replace them with new tennis balls or use pressure-less tennis ball.

what's the return policy?

We offer free returns and exchanges for any broken or defective ball machines. However, for any other returns, such as no longer wanted, the product is not as expected, etc...you may return it to us in “like-new” condition within 30 days of purchase, subject to a 15% restocking fee. Customer is responsible for return shipping. Damages to the machine that require repair will be done at the customer's expense in addition to the restocking fee.

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Specifications

Brand	Nisplay
Material	Aluminum
Color	Gray
Age Range (Description)	Adult
Item Weight	26 Pounds
Sport	Tennis
Item Diameter	20 Inches
Number of Items	1
Construction Type	[Partial] Aluminum frame
Item Package Dimensions L x W x H	18.5 x 17.72 x 14.96 inches
Package Weight	33 Pounds
Item Dimensions LxWxH	17.72 x 14.96 x 18.5 inches
Brand Name	Nisplay
Warranty Description	1 Year Limited Warranty (https://nisplaysports.us/pages/warranty)
Model Name	N1-C-O
Suggested Users	unisex-adult
Manufacturer	Nisplay
Style	N2 Ball Machine Only (Space Gray)
Included Components	Charger and cables, remote controller, Ball Machine, Battery and battery bag
Outer Material	Aluminum
Size	12.5'' x10.6'' x 12.6'' (342732cm)

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Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.