eufyE28 Omni Robot Vacuum and Mop Combo, HydroJet System with Roller Mop, Portable Deep Cleaner for Carpet, 20,000Pa, Zero-Tangling, Corner-to-Edge, All-in-One Auto-Washing&Self-Emptying Station.ClimatePartner certified

This thing is the real deal! I absolutely love it! It has cut down my household cleaning time significantly. I looked for a vac/mop combo for awhile and started with the Eufy Omni C20 with the idea that if it wasn't up to snuff then I would send it back and try something else. Do not waste your time on the C20. It just swirls wet pads around and was basically dusting a bit as it vacuumed. It did not have good suction and left a lot to be desired. I sent it back and took a gamble on this one. I realized that to really be effective at moping that I would need a roller mop that would apply pressure as it mopped. The E28 fit the bill and I am so glad I tried it. The machine is easy to set up and use. It mapped the house quickly and went to work. I like that you can show it where rugs are and areas that you do not want it to go. The first few times that it mopped it was streaky, but that quickly went away the more it has been used. I have had it for a few weeks now and and I am very pleased with it's performance. We have 2 dogs and it keeps their area spic and span. It has a "dirt sensor" feature so that when it senses a heavily soiled area it will focus on that spot until it it clean. It will even go back to that spot at the end of the cleaning cycle and go over it again just for good measure. The portable cleaner is also a plus. The only negative that I have found with it has been that the app causes my phone to crash sometimes when I use it. I don't have to use it often since the initial setup so it isn't that big of a deal. Even with that, I would highly recommend this unit.

Initially, i was very happy with this product . I thought this was life changing. My floor was clean without me having to vacuum and mop myself. Then about 10 days after, the robot just went haywire. A few days after, it completely stopped working. I made multiple phone calls to Anker customer service. They couldn't answer any technical question nor help me troubleshoot. They want me to watch videos on line to figure out what was wrong with the machine. I was instructed to do this and that like clear the area around, make sure there is enough clearance for the robot to move around, etc. none of which worked of course. They told me 'the engineers' were working on it. I asked how are they doing that? All remotely!!!??? And did i mention being on hold for 20-30 minutes at a time just trying to reach a person who really could not help? I was told emails were sent to me that i never received. If customer service was better and with adequate technical support, i would have loved to work with the Anker team to resolve the issue and keep the product. I am very sad about returning this machine. However, with the steep price - 800 bucks plus- I was expecting better customer care and a technical team you can actually speak with to help you. None of those were offered to me. I could have sworn I was talking to the same person everytime I called. A person who did not really help me resolve my issue. And let me add returning was a nightmare. For you to process a return, the seller wants UPS to pick up the product from your home. UPS will attempt to pick up within 3 business days. If you are not around those days, label will be shredded and you have to initiate a new return process. Of course UPS will not really provide you with an actual pick up schedule. So they expect you to wait all day, within those 3 days for UPS to get to your house to make the pickup. Like all we do is wait all day. Like we don't have jobs. Fortunately, an Amazon associate took pity of me and allowed me to make a UPS drop off instead. Amazon said Anker has the return process set up this way which was extremely difficult. I am aware Anker Eufy robovac is highly rated online. However, please take my experience into account before buying a very expensive vacuum with questionable virtually non existent customer service and technical support.

Upgrading from an older Roomba, I was immediately impressed by the advanced mapping, accurate object detection, and the seamless transition between mopping and carpet cleaning. The quiet operation truly surprised me – I could easily watch TV while it vacuumed without needing to crank up the volume.After the initial mapping, this robot efficiently tackles both hardwood and carpet in a methodical zig-zag pattern. What's great is its smarts: when it detects dirtier areas, it automatically makes repeated passes with strong suction, ensuring a thorough clean.The automatic emptying of the dustbin and dirty water mid-cycle is a game-changer. I've completed five cleanings and haven't had to empty either bin myself! This level of convenience means weeks of beautifully clean floors with virtually no effort on my part.The Eufy app is well-integrated with their ecosystem. I love being able to divide my downstairs into specific rooms – it makes targeting high-traffic areas like the kitchen and dining room for quick cleanups a breeze. Plus, the app accurately identifies my rugs, allowing me to select a deep clean setting for the shaggier one. Features like off-peak charging, multi-floor mapping, and saved cleaning zones are fantastic additions.Luckily my cat hasn’t had any accidents, the detachable hand vacuum is a welcome bonus. I can definitely see it being useful for future spills. I tested it on the rugs, and it performed adequately, though it's clearly designed for quick spot treatments rather than deep cleaning without a specialized cleaner.Finally, the unboxing experience was surprisingly smooth and intuitive. The thoughtful packaging made the initial setup quick and hassle-free. Overall, a fantastic upgrade!